Frequently asked questions

Coinzara is a peer-to-peer platform where you buy and sell crypto directly with other people, protected by escrow.

You can buy and sell BTC, ETH, USDT, USDC, SOL, BNB, XRP, LTC and TRX, among others.

Pick an offer on the marketplace, pay the seller with the agreed method, and the crypto is released from escrow to your wallet.

Hundreds of methods, from bank transfer and instant payments to e-wallets and gift cards. The seller decides what they accept.

Yes. Crypto is held in escrow during every trade until payment is confirmed, safe for both buyer and seller.

With Swap you instantly exchange one crypto for another, without having to find a counterparty.

With Express you get matched with a suitable seller fast, so you are done within minutes.

Yes. On sign-up you automatically get free wallets with their own deposit address and QR code per coin.

Go to Wallet → Deposit, choose the network and send to the address shown, or scan the QR code.

USDT: TRC20, ERC20, Solana and BEP20. USDC: ERC20 and Solana. You choose the network when depositing or sending.

Trading on the marketplace is free; on withdrawals you only pay the standard network fee, shown before you confirm.

Turn on Google Authenticator (2FA) and use "address book only" plus the 24-hour new-address lock under Account Security.

Contact customer support. After an identity check (for example the amount, date, txid or sender address of a deposit) we disable your 2FA so you can set it up again. As a safeguard, withdrawals are then blocked for 24 hours.

Still logged in? Change your email yourself under Account Security (with password and 2FA). Fully locked out? Contact support and prove the account is yours (amount/date/txid or sender address of a deposit); after verification we change your email. Without proof we cannot grant access.

Go to Account Security → Email address → Change and confirm with your password (and 2FA code if enabled). After the change, withdrawals are blocked for 24 hours as a safeguard.

After changing your email, resetting 2FA or your password, a 24-hour withdrawal hold applies. This protects you against account takeover. Deposits, trading and converting keep working.

No. You can trade right away with just an email address — no ID, no verification, no KYC.

A flat platform fee of 0.5% per completed trade, paid by the seller. There are no other hidden costs.

No, trading limits are unlimited. You set the minimum and maximum amounts of your own ads yourself.

Invite friends with your personal link (found on your profile). Every time someone you referred completes a trade, you automatically earn a share of the platform fee in crypto — straight to your wallet, at no cost to you.

Go to your wallet, click Deposit, choose the coin and network, and send crypto to the address shown. Your balance appears automatically once the transaction is confirmed.

Usually a few minutes, depending on the network and congestion. Fast networks like TRON and Solana are nearly instant; Bitcoin can take a bit longer.

Bitcoin, Ethereum (ERC20), BNB Smart Chain (BEP20), TRON (TRC20), Solana, Litecoin and XRP, among others. Always pick the correct network when depositing or withdrawing.

Crypto sent via the wrong network or to a wrong address usually cannot be recovered. Always double-check the network before sending. If in doubt, contact support.

Place a sell ad: choose the coin, your price and your limits. When a buyer opens a trade, the platform safely holds your crypto in escrow until payment is confirmed.

When a trade starts, the seller crypto is locked in escrow. The buyer pays, the seller confirms, and only then does the platform release the crypto to the buyer. This protects both sides.

If the buyer and seller cannot agree, either side can open a dispute. The crypto stays safely in escrow while a moderator reviews the chat and evidence and makes a fair decision.

Withdrawals are usually processed within minutes, though large amounts or an extra check can take a little longer. You get a notification and email once your withdrawal is sent.

Your balance is kept in secured wallets and protected by escrow during trades. For extra security, enable two-factor authentication and never share your password or codes with anyone.

On the login page, click "Forgot password" and follow the steps via your email. If that does not work, contact support and we will help you recover your account securely.

For withdrawals and sensitive actions we ask for a verification code by email by default. Want it even safer? Enable Google Authenticator under Account & security to use an app code instead of email.

That is set by the advertiser per ad — for example bank transfer, a payment app, or cash. You always see the accepted method before you start a trade.

You can place and browse ads in dozens of currencies worldwide, including EUR, USD, GBP and many local currencies. Choose your currency when posting or filtering ads.

Use the live chat at the bottom right of any page, or go to the contact page. One of our agents will respond as soon as possible.